Help center

How can we help?

Quick answers to the most common questions. Can't find what you're after? Reach us on WhatsApp.

For operatorsWhat commission does the platform charge?
A flat 10% commission, paid by the operator out of the package price — never added on top of what you pay. The price you see is the price you pay.
For operatorsWhen do I receive payment?
7 days after the customer confirms trip completion. The transfer reaches your bank within an additional 3 business days.
For operatorsDo I communicate with the customer directly?
Yes, through the built-in messaging platform. All conversations are logged to protect both parties but are private between you and the customer.
For operatorsHow are providers rated?
Each customer rates the provider with stars (1–5) and a written review. Reviews can't be deleted, but the provider may publicly reply. An average above 4.5 unlocks premium features.
For operatorsHow do I become a partner operator?
Click "Become a partner" on the homepage. You'll fill an initial application and our team will reach out to complete onboarding (documents, a brief interview, and a framework agreement).