How can we help?

Currently 20+ countries across our six verticals, with more added regularly. Kuwait, Saudi Arabia, UAE, Tanzania, Kazakhstan, Turkey, Greece, Italy, Switzerland, Egypt, Morocco, Mongolia, and more.

Reviews open 48 hours after trip completion and stay open for 30 days. A reminder is sent after a week if you haven't rated yet.

From your booking page, click "Open Dispute". Describe the issue clearly and attach photos or video if possible. A direct thread opens with the provider, and our team monitors.

It ranges from 10% to 20% depending on vertical and partnership scale. The rate is fixed in the partnership agreement before signing, and never changes without mutual agreement.

Yes, we use PCI-DSS Level 1 encryption and never store card numbers on our servers. All transactions go through a payment gateway approved by the Central Bank of Kuwait.

Every package page clearly shows the cancellation policy: flexible, moderate, or strict. It appears in a dedicated "Cancellation Policy" section before the book button.

Stage 1 (direct dialogue) is 48 hours, mediation is 3–5 days, and the management decision adds 3 more days. Your funds stay held throughout.

Yes — the platform is available in Arabic and English. Every provider offers services in at least two languages, and our support team is multilingual.

Each provider submits: commercial registration, professional licenses, insurance, and service samples. Our team reviews personally before approval and re-verifies every 12 months.

Once your cancellation is approved, the refund takes 3–7 business days depending on your bank. You receive a confirmation when the transfer is initiated.

7 days after the customer confirms trip completion. The transfer reaches your bank within an additional 3 business days.

You can edit within 48 hours of posting. After that, the review locks and shows "edited" if changed.

Contact us immediately via "Open Dispute" or our emergency WhatsApp. We freeze the suspected provider's account and refund your money within 24 hours.

Yes — text review = 50 points, photo review = 100 points, video review = 200 points.

Yes, through the built-in messaging platform. All conversations are logged to protect both parties but are private between you and the customer.

Credit cards (Visa, Mastercard, Amex), K-NET, Apple Pay, Google Pay. Tabby and Tamara installments coming soon.

You earn points from each booking (100 points per 10 KWD), from photo/video reviews, from referring friends, and from completing your profile.

Yes. The platform is legally registered in Kuwait and complies with GCC data protection laws. All transactions are encrypted and routed through approved banks.

No. All costs are shown clearly before checkout: package price, taxes, and service fee (if any). Nothing is added after payment.

The case moves to "Management Decision": a specialized team reviews the evidence from both sides and issues a binding decision within 3 days. One appeal allowed.

A provider cancellation = full 100% refund regardless of the package policy, with no fees. We often add a 10% goodwill credit on top.

Yes, registered with the Kuwait Ministry of Commerce as a digital platform company, in compliance with Central Bank of Kuwait financial transaction requirements.

Usually yes, provided the provider agrees and the new traveler meets the package requirements (e.g., hunting license if relevant). A 25 KWD transfer fee applies.

Yes — your funds stay 100% held by Arab Hunters from the moment the dispute opens until final resolution. The provider receives nothing during this time.

If you operate services in hunting, tourism, health, education, or retail, click "Become a Provider" in the menu. Approval takes 2–5 business days.

Yes, the platform is globally available. Prices are shown in your local currency or USD, depending on your selection.

Points are valid for 24 months from the date earned. We send a reminder 30 days before any points expire.

Yes, the charge happens at booking confirmation. But the amount is held by the platform (Held Payment) and only released to the provider after your trip completes successfully.

Each customer rates the provider with stars (1–5) and a written review. Reviews can't be deleted, but the provider may publicly reply. An average above 4.5 unlocks premium features.

The provider can request a team review, but they cannot delete the review themselves. If it's judged fraudulent, we remove it and warn the author.

Via WhatsApp on the number shown in the site footer, or via the support email. We usually reply within 2 hours during business hours (Sun–Thu, 9 AM – 6 PM Kuwait time).

At checkout, select "Redeem loyalty points" and choose how many. 1,000 points = 10 KWD off. Can be combined with coupons.

Tabby and Tamara installments launch in the coming weeks. Currently, installments are available on select premium 4+ star packages.

Browse the categories on the homepage, choose a package, review the details, then click "Book". You'll sign in or create an account in about 60 seconds.

Click "Sign in" in the top menu, then choose to create a new account. Enter your email and follow the verification link sent to you. In under two minutes you're ready to browse and book.

Yes — browsing packages, creating an account, and all platform tools are free. You only pay for the package you book.

Every package shows its cancellation policy on its page before booking. Generally flexible packages allow a full refund up to 2 weeks before, while strict packages require 2 months notice.

Yes, booking requires an account because it stores your trip details and links you to our held-payment guarantee. Account creation takes about a minute at first booking.

After payment is complete, your booking moves to "confirmed" and you get an email + in-app notification. Funds are held by Arab Hunters until your trip completes successfully.

Once your trip is complete (booking moves to "completed"), a "Write review" button appears on the booking page. You have 60 days from trip end to write a review.

We support Visa, MasterCard, KNet, and Tabby instalments. The full set of options will appear at checkout once the payment gateway is live.

Click "Become a partner" on the homepage. You'll fill an initial application and our team will reach out to complete onboarding (documents, a brief interview, and a framework agreement).

Open a dispute from the booking page. The team steps in within 48 hours, and the case moves through clear stages (dialogue, mediation, decision). Funds remain held until resolved.

Every operator is vetted documentationally and professionally before approval, and their tier is shown on their card. You can also see real customer reviews on each package page.

You earn 1 point per Kuwaiti dinar spent, automatically credited when the booking is confirmed. Points are valid for 24 months.

You can increase the number of travelers up to 30 days before departure if seats are available. Reductions are possible but follow the cancellation policy.

Redeem from the Rewards page in your account. Every 100 points = 1 KWD discount on your next booking. Minimum redemption: 500 points.

No. We use a specialised payment gateway (MyFatoorah). Full card data never touches our servers — we only store the transaction id and reference for reconciliation.

Yes — choose the right number under "Number of participants" during checkout. The final price is calculated by headcount.

Date changes depend on the operator's availability. Reach out via the booking chat; if you agree, they file a change request that admin approves.