How can we help?

Yes, we use PCI-DSS Level 1 encryption and never store card numbers on our servers. All transactions go through a payment gateway approved by the Central Bank of Kuwait.

A flat 10% commission, paid by the operator out of the package price — never added on top of what you pay. The price you see is the price you pay.

Currently 20+ countries across our six verticals, with more added regularly. Kuwait, Saudi Arabia, UAE, Tanzania, Kazakhstan, Turkey, Greece, Italy, Switzerland, Egypt, Morocco, Mongolia, and more.

Reviews open 48 hours after trip completion and stay open for 30 days. A reminder is sent after a week if you haven't rated yet.

From your booking page, click "Open Dispute". Describe the issue clearly and attach photos or video if possible. A direct thread opens with the provider, and our team monitors.

Every package page clearly shows the cancellation policy: flexible, moderate, or strict. It appears in a dedicated "Cancellation Policy" section before the book button.

Once your cancellation is approved, the refund takes 3–7 business days depending on your bank. You receive a confirmation when the transfer is initiated.

Each provider submits: commercial registration, professional licenses, insurance, and service samples. Our team reviews personally before approval and re-verifies every 12 months.

You can edit within 48 hours of posting. After that, the review locks and shows "edited" if changed.

7 days after the customer confirms trip completion. The transfer reaches your bank within an additional 3 business days.

Yes — the platform is available in Arabic and English. Every provider offers services in at least two languages, and our support team is multilingual.

Stage 1 (direct dialogue) is 48 hours, mediation is 3–5 days, and the management decision adds 3 more days. Your funds stay held throughout.

Yes — text review = 50 points, photo review = 100 points, video review = 200 points.

A provider cancellation = full 100% refund regardless of the package policy, with no fees. We often add a 10% goodwill credit on top.

The case moves to "Management Decision": a specialized team reviews the evidence from both sides and issues a binding decision within 3 days. One appeal allowed.

No. All costs are shown clearly before checkout: package price, taxes, and service fee (if any). Nothing is added after payment.

Yes. The platform is legally registered in Kuwait and complies with GCC data protection laws. All transactions are encrypted and routed through approved banks.

You earn points from each booking (100 points per 10 KWD), from photo/video reviews, from referring friends, and from completing your profile.

Credit cards (Visa, Mastercard, Amex), K-NET, Apple Pay, Google Pay. Tabby and Tamara installments coming soon.

Yes, through the built-in messaging platform. All conversations are logged to protect both parties but are private between you and the customer.

Contact us immediately via "Open Dispute" or our emergency WhatsApp. We freeze the suspected provider's account and refund your money within 24 hours.

Yes, the charge happens at booking confirmation. But the amount is held by the platform (Held Payment) and only released to the provider after your trip completes successfully.

The provider can request a team review, but they cannot delete the review themselves. If it's judged fraudulent, we remove it and warn the author.

If you operate services in hunting, tourism, health, education, or retail, click "Become a Provider" in the menu. Approval takes 2–5 business days.

Usually yes, provided the provider agrees and the new traveler meets the package requirements (e.g., hunting license if relevant). A 25 KWD transfer fee applies.

Yes, the platform is globally available. Prices are shown in your local currency or USD, depending on your selection.

Yes — your funds stay 100% held by Arab Hunters from the moment the dispute opens until final resolution. The provider receives nothing during this time.

Points are valid for 24 months from the date earned. We send a reminder 30 days before any points expire.

Yes, registered with the Kuwait Ministry of Commerce as a digital platform company, in compliance with Central Bank of Kuwait financial transaction requirements.

Each customer rates the provider with stars (1–5) and a written review. Reviews can't be deleted, but the provider may publicly reply. An average above 4.5 unlocks premium features.

Tabby and Tamara installments launch in the coming weeks. Currently, installments are available on select premium 4+ star packages.

Browse the categories on the homepage, choose a package, review the details, then click "Book". You'll sign in or create an account in about 60 seconds.

At checkout, select "Redeem loyalty points" and choose how many. 1,000 points = 10 KWD off. Can be combined with coupons.

Click "Sign in" in the top menu, then choose to create a new account. Enter your email and follow the verification link sent to you. In under two minutes you're ready to browse and book.

Via WhatsApp on the number shown in the site footer, or via the support email. We usually reply within 2 hours during business hours (Sun–Thu, 9 AM – 6 PM Kuwait time).

Yes — browsing packages, creating an account, and all platform tools are free. You only pay for the package you book.

We support Visa, MasterCard, KNet, and Tabby instalments. The full set of options will appear at checkout once the payment gateway is live.

After payment is complete, your booking moves to "confirmed" and you get an email + in-app notification. Funds are held by Arab Hunters until your trip completes successfully.

Every operator is vetted documentationally and professionally before approval, and their tier is shown on their card. You can also see real customer reviews on each package page.

Every package shows its cancellation policy on its page before booking. Generally flexible packages allow a full refund up to 2 weeks before, while strict packages require 2 months notice.

Once your trip is complete (booking moves to "completed"), a "Write review" button appears on the booking page. You have 60 days from trip end to write a review.

Click "Become a partner" on the homepage. You'll fill an initial application and our team will reach out to complete onboarding (documents, a brief interview, and a framework agreement).

Yes, booking requires an account because it stores your trip details and links you to our held-payment guarantee. Account creation takes about a minute at first booking.

You earn 1 point per Kuwaiti dinar spent, automatically credited when the booking is confirmed. Points are valid for 24 months.

Open a dispute from the booking page. The team steps in within 48 hours, and the case moves through clear stages (dialogue, mediation, decision). Funds remain held until resolved.

You can increase the number of travelers up to 30 days before departure if seats are available. Reductions are possible but follow the cancellation policy.

Yes — choose the right number under "Number of participants" during checkout. The final price is calculated by headcount.

Redeem from the Rewards page in your account. Every 100 points = 1 KWD discount on your next booking. Minimum redemption: 500 points.

No. We use a specialised payment gateway (MyFatoorah). Full card data never touches our servers — we only store the transaction id and reference for reconciliation.

Date changes depend on the operator's availability. Reach out via the booking chat; if you agree, they file a change request that admin approves.