ARAB HUNTERSClub
Help center

How can we help?

Quick answers to the most common questions. Can't find what you're after? Reach us on WhatsApp.

  • DisputesHow do I open a dispute with a provider?
    From your booking page, click "Open Dispute". Describe the issue clearly and attach photos or video if possible. A direct thread opens with the provider, and our team monitors.
  • DisputesHow long does dispute resolution take?
    Stage 1 (direct dialogue) is 48 hours, mediation is 3–5 days, and the management decision adds 3 more days. Your funds stay held throughout.
  • DisputesWhat if mediation doesn't resolve the dispute?
    The case moves to "Management Decision": a specialized team reviews the evidence from both sides and issues a binding decision within 3 days. One appeal allowed.
  • DisputesDoes my money stay held during the dispute?
    Yes — your funds stay 100% held by Arab Hunters from the moment the dispute opens until final resolution. The provider receives nothing during this time.
  • DisputesWhat if we have a dispute with the operator?
    Open a dispute from the booking page. The team steps in within 48 hours, and the case moves through clear stages (dialogue, mediation, decision). Funds remain held until resolved.